Frequently Asked Questions
Most Popular1. How do I get a Welcome Bonus?
Simply open an account with us and enjoy a unique Welcome Bonus up to $1000. Note that not all countries qualify for the Welcome Bonus, please check bonus terms and conditions here.
2. How do I earn Clover coins?
You will be collecting Clover Coins on your gameplay and deposits. For every $50 of real money wagered, you earn 1 (one) Clover Coin. Also, you get 5% extra worth of Clover Coins on every deposit you make, so if you deposit $100 you get 5 Clover Coins extra. Discover more about Clover Coins by clicking here.
3. How do I collect ‘Chances’?
Collecting Changes is as easy as logging in… seriously. You can start collecting Chances simply by verifying your account and claim your Welcome Bonus, login every day, play on your favourite slots, making deposits and so much more. You have the opportunity to take One time, Daily, Weekly and Monthly chances to climb the leaderboard. Discover more about Chances by clicking here.
4. Can I cancel a withdrawal?
Yes, it is possible to cancel your withdrawals directly from 'My Account' section.
Go to: My Account → Payments → History → Pending Withdraws and click on the 'X' in red as shown below:
Once you have confirmed your choice, your money will be immediately credited back to your account.
Registration1. How do I open an account?
Opening an account at MyChance is quick and easy. Simply click on the ‘Join Now’ buttons you find throughout the site and go through the registration process by entering your details. Once you have confirmed your registration, you will receive a code via email and/or SMS to validate your account and enjoy the next level of entertainment. Open your account now by clicking here.
2. How do I get a Welcome Bonus?
Simply open an account with us and enjoy a unique Welcome Bonus up to $1000. Note that not all countries qualify for the Welcome Bonus, please check bonus terms and conditions here.
3. How do I verify my account?
Our department will request you via email all the necessary documentation in order to fully verify your account in case needed. You can upload the documentation on My Account → Profile → Verify.
Deposits & Withdrawals1. How do I make a deposit?
Simply click on the ‘Deposit’ buttons you find throughout the site or go to My Account → Payments → Deposit and choose one of the many methods we offer. You can also use our Quick Deposit function while you are playing by clicking on the wallet icon you find on the top right side while playing any game. Deposit now by clicking here.
2. What deposit methods can I use?
We offer a wide variety of safe, fast and secure payment methods to suit the area where you are from. Read more into details about payments method by visiting our Payments page.
3. What is the minimum deposit?
The minimum deposit amount is €10/NZ$10/CA$10/100NOK/₹500. However, this amount can change according to the payment method you are going to use. Read more into details about payments method by visiting our Payments page.
4. How can I request a withdraw?
To withdraw funds from your account just click on the ‘Withdraw’ button you find on My Account → Payments → Withdraw. As per our gaming license, we are required to verify your account before any payments can be processed. Once the account is fully verified, your withdrawal will be normally processed within 24 hours. Then it will depend on payment providers for the actual amount to be credited into your payment account. Read more into details about processing time by visiting our Payments page.
5. What withdrawal method can I use?
As per international anti-money laundering laws, withdrawals can only be made back to the same card or account used when making an initial deposit.
6. What is the minimum withdrawal?
The minimum withdrawable amount depends on the payment method you are going to use. Read more into details about payments method by visiting our Payments page.
7. Can I cancel a withdrawal?
Yes, it is possible to cancel your withdrawals directly from 'My Account' section.
Go to: My Account → Payments → History → Pending Withdraws and click on the 'X' in red as shown below:
Once you have confirmed your choice, your money will be immediately credited back to your account.
Account1. I forgot my password/login details
Simply click the ‘Forgot password’ button on the left side of the homepage and insert your email address to reset your password. Alternatively, contact our Support Team via email or live chat and they’ll be happy to assist you.
2. Can I change my personal details?
Your personal details cannot be changed after the account is created. However, if you would need to update your email address or mobile number, you can contact our Support Team via email or live chat and they’ll be happy to update it for you once your identity is verified.
3. How do I close my account?
If for any reason you have decided to close your MyChance account, please contact our Support Team via email or live chat and they’ll process your request.
Bonus and Promotions1. How to claim bonuses?
Every time you want to make a deposit, a great bonus might be waiting you around the corner. When you’re on My Account → Payments → Deposit, check under ‘Available Offers’ and select the bonus you want to claim by clicking on it, you will see it’s correctly selected as the edges will turn green, then continue on the deposit process by entering your details and your bonus will be credited straight away on you’re account once the deposit is confirmed. Alternatively, you can visit My Account → Bonus → Available and select the bonus from there before starting the deposit process.
2. Where can I check my active bonus and their status?
Go to My Account → Bonus → Active to check the status of your active bonuses.
3. Where can I use my bonus?
Normally, bonuses can be used on all slots with some exception (check terms and conditions for the full list of excluded games). However, some bonuses can be restricted to specific games and conditions and have different wagering contributions, it’s important that you check the terms and conditions for that specific offer you want to claim.
4. What is the bonus wagering requirements?
Normally, bonus money and Free Spins winnings needs to be wagered 40 (forty) times on all slots with some exception (check terms and conditions at 17.2 and 17.3 for the full list of excluded games). However, some bonuses can have different wagering requirement and wagering contribution, it’s important that you check the terms and conditions for that specific offer you want to claim.
VIP levels1. How do I level up?
Your level will depend on your behaviour as a player. Every time you play and/or make a deposit, your progress bar will grow towards the next level and you will get rewarded each time you level up.
2. How many are the levels?
There are a total of 6 levels, with the 6th level being an exclusive, by invitation only club where you’ll get treated like you deserve.
Chances1. What are these ‘Chances’?
At MyChance we want to reward our players for spending time with us. Each month, you have the opportunity to compete for fantastic rewards just by completing simple actions we call ‘Chances’.
2. How do I collect ‘Chances’?
Collecting Changes is as easy as spinning… seriously. You can start collecting Chances simply by playing on your favourite slots, making deposits and much more. You have the opportunity to take Daily, Weekly and Monthly chances to climb the leaderboard. Discover more about Chances by clicking here.
Races1. How does races work?
Races are just like tournaments where you can win Bonus, Free Spins or Clover coins. Each race will have its own duration and will run multiple times throughout the course of day, 24 hours a day, 7 days a week. Races can run on single specific games or multiple games.
2. How do I participate?
Joining each Race is absolutely free, you just need to opt-in to the race you want to participate in by clicking on the 'Join' button and start playing on qualifying slots according to qualifying criteria.
Shop and Clover Coins1. What are these Clover Coins?
Clover coins are the virtual currency here at MyChance and can be used in the shop to purchase Bonuses, Free Spins, Mega Spins and Specials.
2. How do I earn Clover Coins?
You will be collecting Clover Coins on your gameplay and deposits. For every $50 of real money wagered, you earn 1 (one) Clover Coin. Also, you get 5% extra worth of Clover Coins on every deposit you make, so if you deposit $100 you get 5 Clover Coins extra. Discover more about Clover Coins by clicking here.
3. How do I use my Clover Coins in the shop?
Buying from the store is very simple. Choose the category you’re interested in, you can choose between Free Spins, Mega Spins, Bonus and Items. Then click on your selected choice and on the ‘BUY’ button.
4. Do Clover Coins expire?
No. Your Clover coins balance will remain through time unless spent.