Question: How do I request a withdrawal?
Answer: To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used Zimpler/PaysafeCard when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.
Question: How do I change my password?
Answer: Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words Forgot password? Which is located right next to the log in box. You will then receive an email with the instructions to reset your password.
Question: How do I change my email?
Answer: If you want to update your email-address we ask you to please contact us via live chat or email and we’ll be happy to help.
Question: How do I close my account?
Answer: If you want to close your account please contact us via live chat or email and we’ll be happy to help.
Question: Can I make a deposit limit?
Answer: Yes, we suggest all of our player make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.
Question: How do I re-open my account after I closed it?
Answer: An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you.
Question: Can I play at your casino?
Answer: If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino.
Question: I’m planning on making my first deposit, what are your offers/wagering requirements?
Answer: We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link: www.mychance.com/promotions
Question: Can I play your games from my phone or tablet?
Answer: Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet.
Question: My ticket doesn’t seem to be settled correctly?
Answer: We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you.
Question: Why is the game/match I want to play not available?
Answer: If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening.
Question: I can’t create an account, is it only possible to have one registered account per IP?
Answer: Yes, it’s only allowed to create one game account per person/IP and households. If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password.
Question: My game just froze in the middle of me playing, what should I do?
Answer: Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.
Question: Do I have an account at your casino?
Answer: You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you.
Question: I just made an account but now I can’t log in?
Answer: It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address.
Question: Why hasn’t my withdrawal been sent?
Answer: Congratulations on your win! The most likely reason to why your withdrawals hasn’t been sent is that we haven’t received all the requested documents. Please look in your inbox for an email from us and contact our customer service if you can’t find any information regarding the verification that is required.
Question: How much is the rake in Card games?
Answer: The Rake is different depending on the game and the blind levels. For Sit & Go’s and Tournaments the rake is the number to the right of the buy-in of the game (e.g. 10+1, where 1 is the rake). For Cash games such as Hold’em Joker there is a 5% rake being taken from the pot if the hand reaches the flop or further. Max cap for 2 players is €1(blind table 0.25/0.5 cap €0.5), 3-4 players €2 (blind table 0.25/0.5 cap €1), 5-10 players €3 (blind table 0.25/0.5 cap €1.5). For 21 Heads Up, the rake being taken from the pot is 4% from blind levels up to €1 and 3% for blinds level higher than that. 21 Hold’em has the same rake as 21 Heads Up, except there is a cap at €1 on all the different blind levels since the pots tend to get higher as a result of the bets being Linear.